As of late yesterday, October 17, homeowners, renters and business owners in St. Johns County may apply for federal disaster assistance for uninsured and underinsured damages and losses resulting from Hurricane Matthew through FEMA’s Individual Assistance Program.
Applicants who use 711 or Video Relay Service may also call 800.621.3362. People who are deaf, hard of hearing or have a speech disability and use a TTY may call 800.462.7585.
The toll-free numbers are open from 7:00am to 10:00pm, seven days a week.
Multilingual operators are available. Press 2 for Spanish and press 3 for other languages.
When contacting FEMA, have the following information ready:
Social Security number (one per household)
Address of the damaged home or apartment
Description of the damage
Information about insurance coverage
Bank account & routing numbers for direct deposit of funds
For those who do not have access to telephone or internet service, don’t be discouraged. Disaster survivor assistance specialists will soon be helping people register for assistance in their communities. Additionally, disaster recovery centers are planned to open in the near future in designated counties.
Assistance for eligible survivors can include grants for temporary housing and home repairs, and for other serious disaster-related needs, such as medical and dental expenses or funeral and burial costs.
Long-term, low-interest disaster loans from the U.S. Small Business Administration (SBA) also may be available to cover losses not fully compensated by insurance and do not duplicate benefits of other agencies or organizations.
Survivors should contact their insurance company to file their insurance claim. FEMA is unable to duplicate insurance payments. However, those without insurance or those who may be underinsured may still receive help after their insurance claims have been settled.
Joint damage assessment teams comprised of local, state and federal agencies are ongoing. These teams continue to document damages to homes, businesses and public facilities in Northeast Florida to inform determinations for any additional federal disaster assistance that may be warranted.