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December 12, 2016 -

Upcoming Important Dates:

  • The three Disaster Recovery Centers (DRCs) in Flagler, St. Johns, and Volusia counties will permanently close on Friday, Dec. 16, 2016.
    • Although the DRCs are closing, survivors are reminded that FEMA and the U.S. Small Business Administration will still be available to answer questions and provide assistance to applicants by calling the FEMA helpline at 800-621-3362.
  • Homeowners, renters, and business owners have 5 days left to register for federal disaster assistance −until Friday, Dec. 16, 2016 – and must reside in the following counties: Brevard, Duval, Flagler, Indian River, Nassau, Putnam, Seminole, St. Johns and Volusia.
  • FEMA mitigation specialists will be available in Volusia and Nassau counties on Monday,Dec. 12, from 7 a.m. to 6 p.m. and Tuesday, Dec. 13, from 7 a.m. to 5 p.m. to answer questions and provide tips on how to reduce future disaster related damages at the following locations:
    • The Home Depot, located at 2359 FL-44, New Smyrna Beach, FL 32168 (Volusia)
    • Lowe’s, located at 474283 E. State Road 200, Fernandina Beach, FL 32034 (Nassau)

Disaster Recovery Centers (DRCs)

  • Survivors can meet face-to-face with representatives from FEMA, the State of Florida, the U.S. Small Business Administration (SBA), voluntary agencies and other organizations.
    • You can visit any of the open DRCs for assistance, even if you live in another county.
    • Residents can find the exact location of their nearest DRC on FEMA’s Disaster Recovery Center Locator:
  • The following DRCs are open this week Monday–Friday [will permanently close Friday, Dec. 16, 2016]
    • Flagler: Flagler County Public Library, 2500 Palm Coast Pkwy NW, Palm Coast, FL 32137
    • St. Johns: Wind Mitigation Building, 3111 Agriculture Center Drive, St. Augustine, FL 32092
    • Volusia: Florida Dept. of Health, 1845 Holsonback Drive (WIC/Conference Center Entrance), Daytona Beach, FL 32117

Registration for Survivors

  • Affected homeowners, renters and business owners have until Dec. 16, 2016 to register for disaster assistance. Survivors must reside in the following counties: Brevard, Duval, Flagler, Indian River, Nassau, Putnam, Seminole, St. Johns and Volusia.
  • Survivors in these counties may apply for federal disaster assistance for their uninsured or underinsured damages that were a result of Hurricane Matthew. There are three ways to apply:
    • Online at
    • On the FEMA Mobile App
    • Calling 800-621-3362 (621-FEMA) between 7 a.m. and 11 p.m., seven days a week until further notice. Applicants who use 711 or Video Relay Service/VRS may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and a TTY may call
      800-462-7585. Multilingual operators are available (press 2 for Spanish).

Determination Letters

  • If you receive a letter from FEMA, please read it carefully and respond if necessary. Sometimes FEMA just needs extra documents to process the application.
  • You may appeal any determination provided by FEMA in writing regarding Individual Assistance. Call the FEMA helpline at 800-621-3362 or (TTY) 800-462-7585 for any questions on the appeal review process and to review your file. Multilingual operators are available.