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Hurricane Matthew: Continued Information and Updates

The mobile DRC will be located at:
Willie Galimore Community Center
399 Riberia St., St. Augustine, FL 32084

From 9 a.m. to 6 p.m., Monday, Nov. 14 and Tuesday, Nov. 15.

The mobile DRC will move on Wednesday, Nov. 16 to:
Crescent Beach Park
6930 A1A South St., St. Augustine, FL 32080
From 9 a.m. to 6 p.m.: Wednesday, Nov. 16, to Saturday, Nov. 19.

Residents can also contact FEMA’s National Flood Insurance Program helpline for help with policy questions, service claims, technical assistance and general information. To speak with a flood insurance specialist, call 800-621-3362 (voice, 711/VRS-Video Relay Service) (TTY: 800-462-7585). After choosing your language, press 2.

For more information on Florida’s disaster recovery, visit,,, and, or #FLRecovers. For imagery, video, graphics and releases, see

View/Download FEMA FAQ

St. Johns County Disaster Recovery Center Remains Open

DRC250The Federal Emergency Management Agency (FEMA) announced the opening of a St. Johns County Disaster Recovery Center to help survivors affected by Hurricane Matthew’s severe storms and flooding that affected the state beginning October 3.

Open Monday-Saturday (closed on Sunday) from 9:00am until 6:00pm, the center is located at the St. Johns County Wind Mitigation Bldg., 3111 Agricultural Center Dr.

The Disaster Recovery Centers will serve as a one-stop shop for eligible storm survivors seeking one-on-one help. Representatives from the Florida Division of Emergency Management (FDEM), the Federal Emergency Management Agency (FEMA), the U.S. Small Business Administration (SBA) and various state agencies will be at the center to answer questions.  For more information, click here.

Applying for Disaster Unemployment Assistance After Hurricane Matthew

Please find attached and the links below for the following documents:

FEMA & Individual Assistance in St. Johns County 

 View FEMA Fact Sheet


View Sequence of Delivery 



SBA Fact Sheet: Disaster Loans 

Survivors should register with FEMA immediately at, download the FEMA Mobile App, or call 800.621.3362 (FEMA). 

When contacting FEMA, have this information ready:

  • Social Security number (one per household)
  • Address of the damaged home or apartment
  • Description of the damage
  • Information about insurance coverage
  • Telephone number
  • Mailing address
  • Bank account & routing numbers for direct deposit of funds

Assistance for eligible survivors can include grants for temporary housing and home repairs, and for other serious disaster-related needs, such as medical and dental expenses or funeral and burial costs.

Long-term, low-interest disaster loans from the U.S. Small Business Administration (SBA) also may be available to cover losses not fully compensated by insurance and do not duplicate benefits of other agencies or organizations.

Survivors should contact their insurance company to file their insurance claim. FEMA is unable to duplicate insurance payments. However, those without insurance or those who may be underinsured may still receive help after their insurance claims have been settled.

Joint damage assessment teams comprised of local, state and federal agencies are ongoing. These teams continue to document damages to homes, businesses and public facilities in Northeast Florida to inform determinations for any additional federal disaster assistance that may be warranted

What Is Substantial Damage?

In the aftermath of a flooding disaster such as Hurricane Matthew, individuals, communities, businesses and government agencies may look at rebuilding as an opportunity to make damaged buildings stronger and safer. While all parties involved have a vested interest in how the damaged buildings are repaired, and in many cases completely rebuilt, the primary goal is to reduce risk of loss from future floods.

Here are some facts to remember in the repairing and rebuilding process:

  • Floodplain ordinances are established at the local level. Local and state officials may use different substantial damage percentages and different valuations as long as they are not below NFIP (National Flood Insurance Program) standards.
  • Local officials determine if a building in their jurisdiction has been substantially damaged by uniformly applying local standards to all structures.
  • In St. Augustine, Richard “Buddy” Schauland is the city’s Building Official and Flood Plain Manager and Randy Hurry is the city’s Building Inspector. Together, Mr. Schauland and Mr. Hurry will be conducting inspections to determine the extent of damages to structures in the city.
  • If local officials determine that a residential structure in the floodplain has been substantially damaged – meaning the cost to repair the home is equal to or greater than 50 percent of its market value before the flood damage – the owner generally has three options:
    • Elevate the building to a height determined by local officials;
    • Relocate the structure outside the floodplain, or
    • Demolish the structure

In some cases, it may be required that homes and businesses meet certain building requirements when they are rebuilt in order to reduce future flood damage. To help you cover the costs of meeting those requirements, the National Flood Insurance Program (NFIP) includes Increased Cost of Compliance (ICC) coverage for all new and renewed Standard Flood Insurance Policies. Ultimately, maintaining compliance with local floodplain ordinances may reduce individual flood insurance premiums. Information about ICC coverage can be found here, on the FEMA website.

  • ICC monies are made available through an individual’s flood insurance policy. Without flood insurance, individuals may not be compensated for the cost of lifting, removing or demolition of their home.
  • A property may be eligible for a flood elevation variance through the city’s Code Enforcement, Adjustments and Appeals Board. Click here to download the application for a building code variance.
  • FEMA does not make a determination of substantial damage and does not notify any property owner of a damage determination. FEMA damage assessment teams may be asked to respond to local requests to assess the extent of disaster-caused damage to some structures. The data is provided to local jurisdictions, which may make substantial damage determinations based on their own ordinances.
  • FEMA mitigation experts have been and continue to be in close contact with local officials to provide detailed information and expert advice on repairing and rebuilding damaged homes in the floodplain.
  • For more information and guidance, contact the Planning and Building Department at 904-825-1065.



St. Johns County Emergency Management - 904.824.5550